Frequently Asked Questions

At Seng Guan Auto, we offer a wide range of quality used vehicles including sedans, SUVs, trucks, and luxury vehicles. Our inventory is carefully selected to ensure we provide only the best options for our customers. We regularly update our inventory with new arrivals, so check back often to see our latest offerings.

Absolutely! We encourage all potential buyers to test drive vehicles before making a purchase decision. You can schedule a test drive by contacting us through our website, calling our dealership, or visiting us in person. Our team will be happy to arrange a convenient time for you to experience the vehicle firsthand.

We offer multiple financing options to suit different needs and financial situations. These include bank financing through our partner financial institutions, third party financing options for those who may not qualify for traditional bank loans, and trade-in options where you can use your current vehicle as part of the payment. Our finance team will work with you to find the best solution for your specific circumstances.

For financing approval, you typically need to provide proof of identity (IC or passport), proof of income (salary slips or tax returns), proof of residence (utility bills or bank statements), and employment verification. Additional documents may be required depending on the specific financing option you choose. Our finance team will guide you through the process and help you prepare all necessary documentation.

The financing approval process typically takes 1-3 business days, depending on the financing option and the completeness of your application. In some cases, we can provide same-day approval for qualified applicants. Our team works diligently to expedite the process and keep you informed at every step.

Yes, we provide comprehensive after-sales service to ensure your vehicle continues to perform at its best. Our service center is equipped with modern diagnostic tools and staffed by experienced technicians who can handle routine maintenance, repairs, and parts replacement. We also offer service packages that can be customized to your specific needs.

Absolutely! We provide full assistance with vehicle registration and insurance processes. Our team will handle the paperwork and coordinate with relevant authorities to ensure a smooth transfer of ownership. We also work with multiple insurance providers to help you find the best coverage options for your new vehicle at competitive rates.

Yes, all our vehicles come with a standard warranty that covers major mechanical components. The duration and coverage of the warranty may vary depending on the vehicle's age, mileage, and condition. We also offer extended warranty options for additional peace of mind. Our sales team will provide detailed information about the warranty coverage for the specific vehicle you're interested in.

Our standard warranty typically covers the engine, transmission, drivetrain, and other major mechanical components. It provides protection against manufacturing defects and certain types of mechanical failures. Routine maintenance items and wear-and-tear components (such as brakes, tires, and batteries) are generally not covered. For a detailed explanation of warranty coverage, please speak with our sales representatives.

To make a warranty claim, simply contact our service department by phone or email, or visit our dealership in person. Our service team will assess the issue, determine if it's covered under warranty, and guide you through the next steps. We strive to process warranty claims efficiently to minimize any inconvenience to our customers.